Patient Centered Medical Home

Carson Valley Health is proud to provide healthcare within the framework of a Patient Centered Medical Home. The Patient Centered Medical Home, or PCMH, is a team based health care delivery model that provides comprehensive and continuous medical care to our patients with the goal of maximizing health outcomes.

The purpose of a PCMH is to provide care for the whole person through better access, a dedicated provider team and care that is coordinated across the entire healthcare system. A medical home model makes sure that patients receive care in the right place, at the right time and in a way that best meets their needs.

What this means

As your medical home, we will provide you and your family with information, education and tools to help you tackle your healthcare needs. We are concerned about your overall health, including physical, mental and behavioral health. We are committed to providing you with the best care using the latest medical advances under the guidance of your provider.

MyChart

The Epic MyChart portal is the easiest, safest and most efficient way to communicate with our office. Through the MyChart App on your mobile device or the MyChart link on any computer you can message your provider team, make an appointment and review medical records like lab and imaging results or your medication list.

Appointments

Appointments can be scheduled through MyChart or by calling 775-782-1610. There are a limited number of same day appointments for each provider for acute/urgent issues. If your primary provider is not available, there may be another provider in the office that can see you on a same day basis.

If there is an urgent matter that we can't tend to on the same day then we conveniently have an Urgent Care on the first floor of the same building you see your provider. The CVH Urgent Care can also be utilized for after-hours situations that require attention.

In the event you need care outside of the office hours, the following can be done:

For life threatening emergencies, call 9-1-1 or go to the nearest Emergency Room.

For urgent issues, the CVH Urgent Care has extended weekend and evening hours or you can call the office number and the answering service will have one of our on-call providers reach back out to you.

For any non-urgent items such as medication refills, please send your provider team a MyChart message or call the office during normal business hours.

Ironwood Primary Care

897 Ironwood Dr, 2nd Floor
Minden, NV 89423
775-782-1610, Option #1
Open - Monday thru Friday
Phone Hours: 8:00a-4:30p
Office staffed and Appointment Hours: 7:30a-5:00p

CVH Urgent Care

897 Ironwood Dr, 1st Floor
Minden, NV 89423
775-782-1610, Option #2
Open- Monday thru Sat
Mon-Fri: 8:00a-7:00p
Sat: 9:00a-5:00p

We strive to provide the most up to date clinical care for you at all times. We use evidence based guidelines in optimizing the way we manage and treat chronic and acute conditions as well as ongoing preventative health care. We strive to involve you in your care. We provide self- management tools and patient education and if that's not enough you have the option of a coordinator to help navigate your healthcare needs.

Your Rights

• We understand that each of our patients has specific needs. Below is a list of your basic rights regarding your medical care.
• To be included in developing your plan of care.
• To have the information you need to make informed decisions about your care.
• To know who is responsible for managing your care.
• To receive care that doesn't discriminate based on age, race ethnicity, religion, culture, language, physical or mental disabilities, socioeconomic status, gender, sexual orientation, gender identity, gender expression.
• To receive safe care in a safe setting.
• To receive help, when needed, with effective communication.
• To receive help making sure you receive the care you want when you cannot speak for yourself (advanced directive).

Your Responsibilities

• Ask questions when you are not sure about something.
• Provide the clinic with complete and accurate health, medical and insurance information including whether you have recently been to a hospital, urgent care or specialist.
• Provide to the clinic an Advanced Directive if you have one.
• Work with your care team to make a treatment plan and discuss anything that may keep you from following that plan.
• Let your care team know if there have been changes in your health or condition.
• Be responsible for following your treatment plan.
• Understating that your right to be involved in your care doesn't include seeking treatment that is not medically necessary.